Image Secure Customer Success Specialist ;
Senior System Engineer
Image Icon Malaysia · Penang
Category IT & Security

Responsibilities and Accountabilities

Design & Implementation 

  • Establish the systems environment by designing system configuration, directing system installation, and defining documenting and enforcing system standards 
  • Design and implement new solutions and improve resilience of the current environment 
  • Support and administer system environments in line with IT security policy 
  • Configure operating systems and related infrastructure equipment, virtualized and physical hosts 
  • Secure server systems by establishing and enforcing policies, and defining and monitoring access 

 

Fault Management 

  • Undertake system fault investigations in physical and virtual environments using information from multiple sources 
  • Provide remote support to on-site engineers and end users/customers during installation 
  • Provide remote troubleshooting and fault finding if issues occur upon initial installation 

 

Capacity Management & Reporting 

  • Undertake capacity management and audit of physical and virtual hosts within data centers 
  • Report system operational status by gathering and prioritizing information and managing projects 
  • Upgrade system equipment to the latest stable firmware releases 
  • Maximize system performance by monitoring performance, troubleshooting system problems and outages, scheduling upgrades, and collaborating with system architects on system optimization 

 

Customer Engagement 

  • Liaise with project management teams, third-line engineers and service desk engineers on a regular basis 
  • Speak to customers via email and phone for initial requirement capture

 

Standards for Measuring Success 

  • SLA Adherence for tickets and issues 
  • Audit and Compliance 
  • Adherence to reporting and tracking requirements 
  • Projects 

 

Qualifications

  • Proven experience and success with Microsoft Operating Systems, Microsoft Exchange, and other Microsoft solutions
  • Proven experience and success with VMware, Citrix and virtualization design and implementation
  • Proven experience with system capacity planning & routing, system security principles, and general system management best practices
  • Minimum of 3-6 year System experience; Relevant tertiary and/or professional qualifications or equivalent experience in an Enterprise environment
  • Self starter 
  • Willing to go the extra mile
  • Proficient at multi-tasking with excellent keyboard skills 
  • Willing to travel to other work locations 

Teleperformance Malaysia embraces diversity. Qualified applicants will be considered regardless of race, ethnicity, religion, age, gender or disability.